Refund Policy
Last updated: October 2026
We want you to be completely satisfied with your purchase from Seraffina. If for any reason you are not, we offer the following return and refund policy.
1. Return Window
You may request a return within 30 days of the delivery date. Requests made after this period cannot be accepted.
2. Eligibility for Return
To be eligible for a return, your item must meet all of the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging with all tags attached.
- You must provide proof of purchase or an order number.
3. Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale or clearance
- Intimate apparel and swimwear (for hygiene reasons), unless the protective seal is unbroken
- Customized or personalized items
- Gift cards
- Items damaged by misuse, washing, or alteration after delivery
4. How to Start a Return
Please contact us through our contact page with your order number and the reason for the return. We will respond within 2 business days with return instructions.
Please do not send items back to the manufacturer’s address. Returns must be sent to the address provided by our support team.
5. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. In those cases, we will cover the return shipping cost.
6. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-10 business days.
Please note that your bank or credit card company may require additional time to post the refund to your account.
7. Late or Missing Refunds
If you have not received your refund within 10 business days of approval, please first check your bank account again, then contact your credit card company or bank, as processing times can vary. If you have done all of this and still have not received your refund, please contact us.
8. Exchanges
We currently offer refunds rather than direct exchanges. If you wish to exchange an item for a different size or color, the fastest way is to return the original item for a refund and place a new order.
9. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with photos of the item. We will arrange a replacement or refund at no cost to you.
10. Order Cancellations
You may cancel your order within 12 hours of placing it, provided it has not yet shipped. Once an order has been shipped, it must be handled through the return process.
11. Contact Us
If you have any questions about our Refund Policy, please contact us through our contact page.